Terms and Conditions

  1. Retail goods are paid in cash at the time of sale. Special orders may include a deposit, but full payment is required before goods are removed from Sulafa.
  2. Wholesale buyers may be local or from elsewhere in Palestine.
    • Local wholesale buyers will generally pay at the time of purchase.
    • For wholesale orders of value greater than $1000, the terms will be 50% at the time of purchase, and 50% within 30 days. A wholesale account receivable may not exceed $1000 at any time (this ceiling is to be confirmed in writing with the buyer).
  3. Export orders can include inventory for distribution (those who hold inventory overseas for sale to others), and sales for payment.
    • The terms for all export sales will be –
      • For orders valued over $2000, 50% deposit and full payment (50% plus shipping) within 30 days of receipt of goods.
      • For orders valued under $2000, at the discretion of the Sulafa Manager, payment may be made in full within 30 days of receipt of goods.
      • UNRWA recognizes that large, established importers may impose their own terms, which Sulafa may accept.
  4. All Prices are to be confirmed via an order confirmation form directly through the email.